Home Safety HotlineHome Safety Hotline

Game Details:  Horror, 2024

Links:  Moby Games, Steam, Adventure Gamers

Walkthrough Updated:  4/11/2024

Suggested Listening:  Where There's Smoke (Ash 25)

Home Safety Hotline is a horror puzzle game where you play as a call center operator. You must deal with a series of phone calls where clients give you details about what is going wrong in their house, and you must use a large training manual to try to help them. There are 16 Steam Achievements, all documented in the walkthrough below.

Monday

Read all of the mail in your mailbox, then watch the Television Commercial video. Now start the Home Safety Hotline application and clock in. After hearing from Carol, read through the available entries. There are 5 other calls during this day:

  • Caller 1: John
    Problem: Specks of dirt in the kitchen that look like coffee
    Correct Answer: Cockroaches

  • Caller 2: Grace
    Problem: Annoying squeaking sound coming from attic
    Correct Answer: Mice

  • Caller 3: Hank
    Problem: Huge piles of brown dirt in the garden
    Correct Answer: Mole

  • Caller 4: Twig Sigmund
    No response required

  • Caller 5: Tim
    Problem: Tall grass, sick child and a headache
    Correct Answer: Ticks

There is an achievement for clocking out Monday.

Tuesday

Read all of the mail in your mailbox, then start the Home Safety Hotline application and clock in. After hearing from Carol, read through the new available entries. There are 6 other calls during this day:

  • Caller 1: Mike
    Problem: Sneezing, asking about preventing pollen coming in the house
    Correct Answer: Black Mold

  • Caller 2: Hunnigan
    Problem: Noise from living room, ends up spotless
    Correct Answer: Common Hobb

  • Caller 3: Buzz Goober
    No response required

  • Caller 4: Michelle
    Problem: Crawling noise in the walls, teeth marks on bed posts
    Correct Answer: Mice

  • Caller 5: Fred
    Problem: Scratching noises, no visible damage or droppings
    Correct Answer: Carpenter Ants

  • Caller 6: Dan
    Problem: Breaking in at night and going through papers.
    Correct Answer: Desk Hobb

There is an achievement for clocking out Tuesday.

Wednesday

Read all of the mail in your mailbox Job Perks, then watch the Broadcast video. Start the Home Safety Hotline application and clock in. After hearing from Carol, read through the new available entries. There are 7 other calls during this day:

  • Caller 1: David
    Problem: Something lurking in the basement just out of sight
    Correct Answer: Stair Slug

  • Caller 2: Peter
    Problem: Weird noises and smells from bathroom faucet.
    Correct Answer: Frozen Pipes

  • Caller 3: Quaid
    Problem: Cannot remember the face of his wife
    Correct Answer: Memory Wisp

  • Caller 4: Fred Pinball
    No response required

  • Caller 5: Harvey
    Problem: Sheets growing nasty sharp things
    Correct Answer: Bed Teeth

  • Caller 6: Wanda
    Problem: Bottom of bedroom wall has peeling paint
    Correct Answer: Termites

  • Caller 7: Gary
    Problem: Noises from living room, power outages, bowl of cream didn't work (not a Common Hobb)
    Correct Answer: Boggart

There is an achievement for clocking out Wednesday.

Thursday

Read all of the mail in your mailbox, then watch the Science Mysteries video. Now start the Home Safety Hotline application and clock in. After hearing from Carol, read through the new available entries. There are 10 other calls during this day:

  • Caller 1: Ash
    Problem: Stomach aches, eats home grown vegetables
    Correct Answer: False Beet

  • Caller 2: Felicia
    Problem: Shadow and heavy breathing at night outside the window
    Correct Answer: Night Gnome

  • Caller 3: Belinda
    Problem: Banging noises from ceiling, poor air quality
    Correct Answer: Attic Gnome

  • Caller 4: May
    Problem: Son heard buzzing sound and has gone missing
    Correct Answer: False Artifact

  • Caller 5: Leo
    Problem: Large cracks in basement wall, half-eaten cheese
    Correct Answer: Fracture Hobb

  • Caller 6: Gub Rubber
    No response required

  • Caller 7: Phil
    Problem: Headaches and pink eyes
    Correct Answer: Fae Flu

  • Caller 8: Kyle
    Problem: Big holes, wooden splinters and missing dog
    Correct Answer: Unicorn Fungi

  • Caller 9: Jackie
    Problem: Soil and plants in living room after travel
    Correct Answer: Travel Gnome

  • Caller 10: Larry
    Problem: Bad smell and lot of water in basement
    Correct Answer: Cellar Grotto

There is an achievement for clocking out Thursday.

Friday

Read all of the mail in your mailbox, then start the Home Safety Hotline application and clock in. After hearing from Carol, read through the new available entries. There are 12 other calls during this day:

  • Caller 1: Patrice
    Problem: Son missing, tree wearing clothes and leaking black liquid
    Correct Answer: Sprig Tree

  • Caller 2: Robert
    Problem: Clattering noises from kitchen, left spotless
    Correct Answer: Common Hobb

  • Caller 3: Pamela
    Problem: Singing from greenhouse
    Correct Answer: False Flower

  • Caller 4: Flipper
    No response required

  • Caller 5: Carol
    No response required

  • Caller 6: Andy
    Problem: Something flew in the window, now burning smell
    Correct Answer: Lamp Sprite

  • Caller 7: Albert
    Problem: Tendrils grabbed daughter
    Correct Answer: Floor Roots

  • Caller 8: Helen
    Problem: Cannot recognize her own face any more
    Correct Answer: Mirror Nymph

  • Caller 9: Ramona
    Problem: Dangerous rubbish on living room carpet
    Correct Answer: The Horde

  • Caller 10: Maple
    Problem: Bright lights outside windows at night
    Correct Answer: Night Wisp

  • Caller 11: Patty
    Problem: Found a door and wants to go through it
    Correct Answer: Portal

  • Caller 12: Jules
    Problem: Something with tendrils in the bathroom
    Correct Answer: Soap Sprite

There is an achievement for clocking out Friday.

Saturday

Read all of the mail in your mailbox, then watch the Thunder Peak video. Now start the Home Safety Hotline application and clock in. After hearing from Carol, read through the new available entries. There are 14 other calls during this day:

  • Caller 1: Brittany
    Problem: Flapping noise from cellar, broken wine bottles
    Correct Answer: Wine Sprite

  • Caller 2: Ruth
    Problem: Smell and something leaking from desk
    Correct Answer: Wood Secretions

  • Caller 3: Howard
    Problem: Something watching him from the trees outside
    Correct Answer: Spriggan

  • Caller 4: Jay
    Problem: Leaves growing around the house, feels good
    Correct Answer: Autumn Vines

  • Caller 5: Jill
    Problem: Confused, family not her family
    Correct Answer: Neighbor's Doorway

  • Caller 6: Claire
    Problem: Smell of rotten eggs from large pile on dining table
    Correct Answer: Fae Feast

  • Caller 7: Paul
    Problem: Kids can't sleep at night, itching and nightmares
    Correct Answer: Bed Bugs

  • Caller 8: Charles
    Problem: Heater not working, child crying with sore teeth
    Correct Answer: Leprechaun

  • Caller 9: Edward
    Problem: Wife's clothes missing, strange noise from outside
    Correct Answer: Troll

  • Caller 10: Sheila
    Problem: Buzzing sound from cupboard, loose tea leaves
    Correct Answer: Tea Sprite

  • Caller 11: Christie
    Problem: Shortness of breath while sleeping
    Correct Answer: Bed Hag

  • Caller 12: Carla
    Problem: Weird tuneful sound coming from the walls
    Correct Answer: Whistling Fungi

  • Caller 13: Rachael
    Problem: Terrible smell upsetting her puppy
    Correct Answer: Pooka

  • Caller 14: Flipper
    No response required

There is an achievement for clocking out Saturday.

Sunday

Read all of the mail in your mailbox, then look through the Entry Browser if you need a refresher, because you won't have access to it for the upcoming test. Now start the Home Safety Hotline application and clock in.

  • Caller 1: Unknown
    Question: We are many. We are above. We are followers of our Queen. What are we?
    Correct Answer: Bees

  • Caller 2: Unknown
    Question: I am not living, yet I clatter. I am small, I am weak. I serve my purpose, then I die. What am I?
    Correct Answer: Animation

  • Caller 3: Unknown
    Question: I am the beggar, I am the encroacher of the dry. I am friend to the water of the sky. What am I?
    Correct Answer: Rain Nymph

  • Caller 4: Unknown
    Question: I am the harbinger of death. I am the bringer of pestilence. I am forever the nuisance. What am I?
    Correct Answer: House Fly

  • Caller 5: Unknown
    Question: I seek the domains of those who have too much. Step within, and they lose their way. What am I?
    Correct Answer: Closet Labyrinth

  • Caller 6: Unknown
    Question: We are companions of the gardens. We compel those who tread to tread no longer. What are we?
    Correct Answer: Seedling

  • Caller 7: Unknown
    Question: I am the dancer, I am the bringer of destruction. I consume the weak, and the reckless. I am the forsaken oil and the careless light. What am I?
    Correct Answer: House Fires

  • Caller 8: Unknown
    Question: I am the seeker. I am the one who delivers. What am I?
    Correct Answer: Dorcha

  • Caller 9: Carol
    No response required

You will now receive your promotion Junior Supervisor. There is an extra achievement for getting all answers correct on every day Home Safety Expert.

Junior Supervisor

There are new options available now that you have been promoted. Open the art book and read through the whole thing Behind the Screams. Now you can start the Call Training application, or reset the weekly progress to play through the game again. This time deliberately get everything wrong until you are fired Unemployed.